Shipping Charges

FREE SHIPPING THROUGHOUT THE UK

EUROPE & USA

Calculated at checkout. Costs vary depending on the item/s.

Please note, Thames Carpets will not be responsible for any shipping taxes or duty charges incurred. We will do our best to give you advice and guidance on this matter.

REST OF THE WORLD

Please contact us at info@thamescarpets.co.uk for shipping advice before purchasing.

Shipping Times

In-stock items are available within 2-14 business days depending on the item. You will receive an email with tracking information once your order has been dispatched.

Please note, all shipping times are estimates and will vary depending on the item location and your address.

Collection

Collection is available from our workshop at Thames Carpets, Newtown Road, Henley-on-Thames, Oxon, RG9 1HG

Returns and Refunds

You can return goods you have ordered from us for any reason provided that you notify us in writing within 7 working days of delivery (beginning with the day following delivery of your order) for a full refund or exchange - provided that the item is returned complete and in original condition. All return costs will be borne by the buyer. Any returns outside of the UK will be at the buyers cost and risk and must be marked as returned item to avoid charges and delays.

Please note, returns are not possible on custom items made specifically for you. To return an item please contact us at info@thamescarpets.co.uk

Whilst every effort is made to ensure that items are accurately represented on our site, we make no guarantees about the accuracy of any photographic representations used.